Frequently Asked Questions
Everything you need to know about shopping with Rang Ja
What is the standard delivery time for orders?
For domestic orders, delivery usually takes 3 to 5 business days. International shipping may take 7 to 10 business days depending on the destination and customs processing.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our courier partner's website to see real-time updates.
What is your return and exchange policy?
We offer a 14-day return policy for unused items with original tags intact. If you receive a damaged or incorrect product, please contact our support team within 48 hours for a free replacement.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and Cash on Delivery (COD) for eligible domestic locations.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as ethnic wear fits may vary from standard Western sizing.
Do you offer international shipping?
Yes, Rang Ja ships worldwide. Shipping costs are calculated at checkout based on the weight of the parcel and the delivery destination.